Important Information Regarding New EMV Credit Cards
On Monday, 8/24/15, we converted to a new credit card processing system. In the process, everyone with an RG Visa Credit Card should have received a new EMV chip card in the mail. At 5:45AM Central Time the system to activate these cards came online. We see that several members are still trying to use their old cards. The old cards all became inactive at 5:45AM on 8/24/15. If you haven't already done so, please take the time to activate your new credit card by calling the number on the sticker. Once your new card is activated please destroy your old card. If you had automatic payments set up using your old card, you will need to log in to those websites and update your card information. If you did not receive a new chip card in the mail, please call 816-783-5900 or 844-223-1748.
If you used the credit card online access website before, the old site is now unavailable. Next Friday, 9/4/15, a new credit card online site will become active. To access the new site you will simply click on the hyperlink for your credit card account in home banking. This will automatically direct you to credit card online access using single sign on. If you do not currently use home banking, you will first need to enroll to access the credit card site. Click on the login button at the top of our website to get started.
If you were signed up for electronic credit card statements before you will need to re-enroll to continue receiving statements electronically. You will be able to enroll for electronic statements through credit card online access after it becomes active on 9/4/15. If you were unable to retrieve your August credit card statement before the old system went offline, please contact our operations center at 816-783-5900.
Please note - the payment address and your card number have changed. If you use an online bill payment service to make your credit card payment please take time to update your account number and the payment address to ensure your payments arrive promptly.